Privacy Policy

Extra Care HVAC (“Extra Care HVAC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request HVAC services, or otherwise communicate with us.

1. Information We Collect

We may collect information that you voluntarily provide to us, including your name, phone number, email address, service address, billing information, and other information necessary to schedule, provide, and manage HVAC services.

We may also collect information when you contact us by telephone, email, text message, through our website, or through other forms of communication.

2. Telephone Calls and Call Recording

For quality assurance, training, customer service, documentation, and business purposes, Extra Care HVAC may record telephone calls with customers and prospective customers. Our telephone system provides an automated notification at the beginning of applicable calls informing the caller that the call may be recorded.

By continuing the call after receiving this notification, you acknowledge that the call may be recorded, subject to applicable law.

Recorded calls may be retained for a reasonable period of time and may be accessed only by authorized personnel or service providers who require access for legitimate business purposes.

3. Email Communications

We may use your email address to communicate with you regarding service appointments, estimates, invoices, warranty matters, customer service inquiries, and other information related to services you request from us.

We may also send administrative or service-related communications that are necessary to fulfill our business relationship with you.

4. SMS/Text Message Communications

If you provide your mobile phone number and opt in to receive SMS/text messages from Extra Care HVAC, we may send you text messages regarding appointments, scheduling, technician updates, estimates, service requests, repairs, installations, invoices, warranties, customer service, and other communications related to your interactions with us.

Message frequency may vary depending on your interactions with Extra Care HVAC. Message and data rates may apply depending on your mobile carrier and mobile phone plan.

Your consent to receive SMS/text messages is not a condition of purchasing any goods or services from Extra Care HVAC.

You may opt out of SMS/text messages at any time by replying STOP to any message. You may reply HELP for assistance. After you send STOP, you may receive one final message confirming your opt-out request. You will no longer receive SMS messages from us unless you subsequently opt in again.

SMS Opt-In Data Privacy

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or consent to receive SMS/text messages with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in data, including your phone number and consent information, will not be shared with third parties for their own marketing purposes.

We may share your information, including your phone number, with service providers that assist us with providing and managing our communications and business operations, such as SMS messaging providers, telephone providers, software providers, and other vendors acting on our behalf. These service providers may use the information only as necessary to provide services to Extra Care HVAC and are not authorized to use your SMS opt-in information for their own marketing purposes.

We do not sell or rent SMS opt-in data to any third party.

5. How We Use Your Information

We may use the information we collect to:

Schedule and provide HVAC services;
Communicate with customers regarding appointments, estimates, repairs, installations, invoices, and warranties;
Send requested SMS/text messages, emails, and other service-related communications;
Respond to questions and customer service requests;
Process payments and maintain business records;
Improve our services, customer experience, and internal operations;
Monitor and improve the quality of customer communications;
Protect our business, customers, employees, and property; and
Comply with applicable legal and regulatory requirements.
6. How We Share Information

We do not sell or rent your personal information.

We may share information when reasonably necessary to operate our business, provide requested services, process payments, communicate with you, maintain our systems, or comply with legal obligations. This may include sharing information with employees, contractors, technology providers, payment processors, communication providers, warranty companies, or other service providers working on our behalf.

These service providers are permitted to access information only as reasonably necessary to perform services for Extra Care HVAC.

We do not share SMS opt-in information, mobile phone numbers, or consent records with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in data and consent information will not be sold, rented, or shared with third parties for their own marketing purposes.

We may disclose information when required by law, legal process, or governmental request, or when necessary to protect our rights, safety, or property.

7. Cookies and Website Information

Our website may use cookies, analytics tools, or similar technologies to operate the website, understand how visitors use our website, improve website performance, and support our marketing efforts.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of the website.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information, communications, SMS/text message records, consent records, and business records for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain business and financial records, document customer communications and consent, resolve disputes, enforce agreements, and comply with applicable legal obligations.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you access.

11. Children's Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information, subject to applicable law.

To make a privacy-related request or ask questions about how we handle your information, please contact us using the contact information provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Extra Care HVAC
Email: info@extracareservice.com
Phone: (703) 727-3385