SMS/Text Message Terms & Conditions

These SMS/Text Message Terms & Conditions apply to text messages sent by Extra Care LLC, doing business as Extra Care HVAC (“Extra Care LLC,” “Extra Care HVAC,” “we,” “us,” or “our”).

SMS Communications

If you provide your mobile phone number to Extra Care LLC and opt in to receive SMS/text messages, you consent to receiving text messages from Extra Care LLC regarding your requested services and your communications with us.

SMS messages may include, but are not limited to, appointment confirmations and reminders, scheduling updates, technician arrival notifications, estimates, service updates, invoices, payment reminders, warranty information, customer service communications, and other messages related to your interactions with Extra Care LLC.

Message Frequency

Message frequency may vary depending on your service requests, appointments, and communications with Extra Care LLC.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and mobile phone plan. Extra Care LLC is not responsible for any charges imposed by your mobile carrier.

Consent

Your consent to receive SMS/text messages from Extra Care LLC is not a condition of purchasing any goods or services from Extra Care LLC.

Opting Out

You may opt out of receiving SMS/text messages from Extra Care LLC at any time by replying STOP to any message. After you send STOP, you may receive one final message confirming your opt-out request. You will no longer receive SMS messages from Extra Care LLC unless you subsequently opt in again.

Help

For assistance with SMS/text messages from Extra Care LLC, reply HELP to any message or contact us using the information provided below.

No Sharing of SMS Opt-In Information

Extra Care LLC does not sell, rent, or share your mobile phone number, SMS opt-in information, or consent to receive SMS/text messages with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in information and consent records may be shared only with service providers that assist Extra Care LLC in providing and managing SMS communications and other business operations, and only as necessary to provide those services. Such service providers are not authorized to use your SMS opt-in information for their own marketing purposes.

Supported Carriers

Wireless carriers are not responsible for delayed or undelivered messages.

Privacy

Your personal information and SMS communications are handled in accordance with the Extra Care LLC / Extra Care HVAC Privacy Policy. We take reasonable measures to protect your information from unauthorized access, use, or disclosure.

Changes to These Terms

Extra Care LLC may update these SMS/Text Message Terms & Conditions from time to time. Any updates will be posted on our website.

By opting in to receive SMS/text messages from Extra Care LLC, you acknowledge that you have read and agree to these SMS/Text Message Terms & Conditions.